Words That Work: It’s Not What You Say, It’s What People Hear

Words That Work: It’s Not What You Say, It’s What People Hear, written by political and corporate consultant Frank Luntz, is one such book. I love the title, and I couldn’t resist the urge to splurge on buying the book. As a communicator, I am obviously interested in word usage and communication theories. Luntz has used his brilliant mind and meticulous research to develop a lexicon of words that work and also words that don’t work. The surprise is found in discovering the power of which words really work. The author’s main message is often repeated throughout the book. “It’s not what you say, it’s what they hear” that matters.

At first, one could get the impression that Luntz is being simply manipulative, but a closer look at the book can change your mind rather swiftly. Luntz is not a manipulator but a communicator. Case studies of situations in business and politics where words were used well and appropriately permeate the content of the book.

Also, there are examples of what not to do and say, which is equally helpful. There are some valuable insights for ministers and lay people found in Words That Work. It is not written from the Christian perspective, but the book does offer an opportunity for Christians to learn from a wordsmith who has been successful in the secular world.

Executive Director of Alabama Baptist State Board of Missions

State Missionary Rick Lance was elected in June of 1998 to serve as executive director of the State Board of Missions and treasurer of the Alabama Baptist Convention. Rick leads state missions efforts and facilitates Great Commission Ministries for the Convention's 3,200+ churches and more than one million Alabama Baptists.

Rick and his wife, Pam, are members at First Baptist Church, Montgomery. They have two daughters.

Any requests for Rick Lance to speak in or visit your church should be directed to Billie Davis at 1-800-264-1225, ext. 253 or (334) 613-2253, bdavis@alsbom.org.

For questions about Dr. Lance's Facebook and Twitter accounts or his blog site, you may contact his social media assistant, Keith Hinson, at 1-800-264-1225, ext. 289 or (334) 613-2289, khinson@alsbom.org.